Employee Engagement Program Manager

Overview

Please note, this role may work remote hours (9am-6pm CT) or hybrid in Austin, TX

Imagine what you could do here! The people at our client don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything they do, from amazing technology to industry-leading environmental efforts. At our client, inclusion is a shared responsibility, and they work together to foster a culture where everyone belongs and is inspired to do their best work!

The worldwide Retail Engagement & Marketing (REM) team defines, makes and delivers programs, campaigns, initiatives and experiences that help Apple Retail’s customers and teams discover, be inspired by, learn about and go further with products and services, and does so in a manner that is true to our values!

Description

This position will play a pivotal role in enhancing the employee experience by designing, evaluating and executing strategies that foster a positive, inclusive, and high-performance work culture. The role requires strong interpersonal skills, a deep understanding of organizational behavior, and the ability to work collaboratively to improve employee satisfaction, retention, and productivity. By leveraging expertise in training and communication, the Employee Engagement Program Manager ensures that engagement programs are not only understood but embraced by employees. Well-designed engagement initiatives build employee capability and confidence, whilst clear and transparent communication fosters trust and alignment across all parts of the organization. You’ll lead the end to end strategy, planning and execution of these strategies and programs to ultimately drive business growth.

Responsibilities:

1. Communication Strategy: Develop clear, impactful communication strategies that promote employee engagement initiatives and programs. This includes crafting compelling messages for a variety of channels—email, team meetings, town halls, newsletters, and social platforms—to ensure consistent and effective communication across the organization.
2. Training Development: Design programs that help employees understand and engage with company values, culture, and key engagement initiatives. This includes creating interactive, engaging, and scalable training content that addresses specific engagement challenges across a variety of training formats such as e-learning, workshops, webinars, and leadership development sessions to ensure broad accessibility.
3. Program Rollout and Support: Work cross-functionally with the business, leadership, and departmental managers to launch and communicate new engagement programs. Ensure that all stakeholders understand the purpose, goals, and benefits of the programs. Design toolkits and resources that empower managers to lead engagement initiatives within their teams.
4. Change Management: Use communication and training strategies to support the implementation of new engagement strategies, especially during times of dynamic business change. Design targeted messaging and training strategies to help employees navigate transitions, address concerns, and embrace new engagement practices. Lead the design of change management efforts to ensure smooth adoption and sustained impact of engagement programs.
5. Measurement and Feedback: Analyze data and insights from programs and communicate results transparently across the organization, highlighting successes and areas for improvement, and recommend adjustment to programs based on feedback to ensure they remain relevant and impactful.

Qualifications

• 7+ years in program management, marketing, training, education, and/or internal engagement
• Demonstrated ability to analyze data and information, identify trends and problem statements, build innovative solutions and strategies, drive implementation and execution, and iterate.
• Show an intellectual curiosity to identify continuous improvement opportunities.
• Ability to lead and navigate organizational change, implementing new insights and/or business process changes effectively within the company culture.
• Experience leading programs at a global level, with considerations to local nuance and regulatory requirements.
• Outstanding organizational, documentation, and communication skills, with experience presenting to and influencing senior executives.
• BA/BS in Marketing, Learning experience Design, Corporate Communications, Public Relations, Editorial Writing or related field preferred.
• Knowledge of industry leading professional practices for employee engagement or communication.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.