Customer Service Representative

Overview

Aquent has an EXCITING opportunity for a Member Service Respresentative in Oklahoma!

To be considered for this positon, you must:

• Be authorized to work in the United States.
• Not require sponsorship of any kind for the duration of the assignment.  C2C is not permitted for this position.
• Must currently live in Oklahoma
• Must have a wired internet connection.  Connectivity via Wifi is not permitted for this role.  You must provide a speed test result of your home wired internet connection.
• Must be able to attend a virtual 4-6 week training
• Must be able to work 8:00 AM CT – 5:00 PM CT, Monday – Friday

Make a real impact on people’s lives by helping them navigate the complexities of healthcare enrollment! As a Member Service Representative with our client, a Fortune 500 healthcare company partnered with Aquent, you’ll be a crucial link between clients and their healthcare benefits. You will empower individuals to make informed decisions about their healthcare, ensuring a smooth and stress-free enrollment process. This is an exceptional opportunity to join a dynamic team, develop your customer service expertise, and contribute to a company committed to improving lives.

As a Member Service Representative, you’ll play a vital role in guiding new members through the enrollment journey. You’ll be responsible for verifying eligibility, conducting enrollment activities, and providing top-notch customer support to both individual plan members and employer groups. Your dedication to accuracy and timely service will ensure client satisfaction and retention. Become a subject matter expert and share your knowledge to elevate the entire team’s performance.

What You’ll Do:

• Collaborate with fellow coordinators to maintain high quality of work, meet performance goals, and address compliance matters.
• Determine eligibility and conduct enrollment activities for new members.
• Provide exceptional customer support to individual plan members and employer groups, ensuring timely and accurate information.
• Function as a Subject Matter Expert (SME) in Medicare Part D enrollment and CMS Standards, providing guidance and training to colleagues.

Must-Have Qualifications:

• At least 3 years of experience with Center for Medicare/Medicaid Services (CMS) guidelines for Medicare Part D enrollment processes or prior experience in a regulatory environment.
• Excellent verbal and written communication skills.
• Strong prioritization and organizational skills.
• Ability to make sound judgments when handling confidential information.
• High school diploma or GED.

Nice-to-Have Qualifications:

• Bachelor’s Degree in Business Administration, Marketing, Finance, or a similar field with 2+ years of relevant work experience.
• Experience in both team player and team lead roles.

The target hiring compensation range for this role is $16.00 to $18.00 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.