Manager of Customer Acquisition and Retention

Overview

Summary

This is a really cool opportunity for a marketer with an entrepreneurial spirit to lead and grow a first-to-market subscription program within a well-established, nationwide franchise brand. You will play an essential role in taking the program from inception to execution regionally and then expanding to other markets.

Responsibilities:

• Marketing Strategy: Develop and execute marketing strategies to promote the program and attract new customers
• Customer Retention: Implement strategies to retain existing customers and increase customer satisfaction
• Project Oversight: Oversee all aspects of the project lifecycle, from initial planning to launch and ongoing management
• Team Coordination: Collaborate with cross-functional teams, including IT, marketing, and operations, to ensure project success
• Program Development: Develop and implement new program tiers, services and partnerships
• Vendor Management: Manage relationships with IT development and web development partners
• Financial Tracking: Monitor project budgets and ensure profitability

Qualifications:

• Entrepreneurial spirit and a passion for innovation
• Proven experience in marketing and project management with a focus on new project startups
• Strong understanding of IT and marketing principles
• Desire to own a program and be a leader in its success
• Ability to travel to locations within South Carolina

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.