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Senior Loyalty Strategy Manager (Retail)

San Francisco, CA; On-site or Remote


Placement Type:


Salary (USD):


Start Date:


As the Senior Loyalty Strategy Manager, you will play a pivotal role in shaping our loyalty programs and driving customer engagement. Reporting to the Director of Loyalty Strategy, you’ll lead the development and execution of loyalty strategies that enhance customer satisfaction, retention, and brand loyalty.

· Define and implement loyalty strategies that create meaningful moments of engagement across the customer lifecycle.
· Collaborate with cross-functional teams to design and optimize loyalty programs, promotions, and campaigns.
· Conduct market scans, analyze data, and provide insights to inform program enhancements.
· Monitor industry trends, competitive insights, and emerging technologies related to loyalty and customer experience.
· Assess program performance and recommend improvements to strengthen customer relationships.

· Bachelor’s degree in Marketing, Business, or a related field.
· Loyalty strategy / marketing experience with a focus on developing and implementing strategic customer experience programs.
· Proficiency in loyalty marketing, retention strategies, customer engagement, and CRM.
· Strong analytical skills and the ability to translate data into actionable recommendations.
· Excellent communication, presentation, and project management skills.
· Passion for creating exceptional customer experiences.

Preferred Qualifications:
· Master’s degree or relevant certifications.
· Experience working with global brands.
· Knowledge of loyalty program platforms and technologies.

The target hiring compensation range for this role is $43 to $47/HR. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive

Client Description

Our Client is a leading global retailer known for its iconic clothing and accessories. Founded in 1969 and headquartered in San Francisco, California, The company caters to a diverse customer base, offering stylish, high-quality apparel and accessories for men, women, and children. With a strong commitment to sustainability, They focus on responsible sourcing, reducing their environmental footprint, and promoting ethical labor practices across their supply chain. The company leverages a combination of online and offline channels to deliver a seamless shopping experience to its customers worldwide.