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Marketing Technical PM (financial)

Vienna, VA; Hybrid


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Technical Program Manager/Scrum Master
*Hybrid, based out of HQ, Vienna, VA

Job Description:

Marketing Technical PM to lead day-to-day program management of 2 Scrum Teams for our Next Best Interaction program using Pega CDH, a personalization and decisioning tool for member communications. This position requires you to program manage/liaison between Marketing, IT, Pega
CDH Consultants, and other stakeholders. Day-to-day contact responsible for project management, scrum master ceremonies, issue resolution, stakeholder coordination, agile coaching, and escalations.

• Guides and coaches the Scrum Teams on how to use Agile practices and principles to deliver high quality, timely, relevant, and accurate communication to our members.
• Gets team to a high performing level by recognizing areas of strength and improvement, including process optimization, and employing appropriate coaching and development techniques.
• Facilitates and supports Scrum Master-owned scrum events: Sprint Planning, Daily Scrum, Sprint Review/Demo, and Sprint Retrospective.
• Assists with ensuring Backlogs are healthy and the team is considering product vision.
• Coordinates and facilitates technical discussions with Marketing, IT, Pega and other internal stakeholders. Asks probing questions to help drive to a solution/resolution and proactively identifies risks.
• Liaison between Marketing, IT and Pega to resolve team impediments/blockers.
• Coordinates the implementation of enhancements/new integrations/upgrades/hot fixes to Pega CDH with Marketing, IT and Pega Consultants and ensures timely product delivery.
• Leads weekly Integration and Performance testing planning meetings.
• Communicates with program management and produces reports, including project plans and a deployment report that outlines what Features and PBIs are releasing to Production.
• Monitors deployments to all environments and removes blockers to deployment.
• Leads all internal conversation follow-ups between Marketing, Procurement, ISD, etc. to facilitate contract signature for vendor contracts for Pega CDH.
• Defends primary objectives from unnecessary scope creep and team members from becoming over-extended.
• Helps define and enforces team “rules” including Definition of Done, Definition of Ready, and Work in Progress Limits.
• Creates/Supports a safe atmosphere that encourages honesty and openness among diverse sets of individual contributors.

Additional Responsibility Specifications:
• Outstanding communication, facilitation, negotiation, and coaching skills.
• Knowledge of agile framework
• Knowledge of Azure DevOps planning tools
• Day-to-day resource responsible for representing the needs/interests of Marketing, project management, and serving as an escalation point for delivery risks.
• Ensure timely report out of status updates and blockers (frequency determined by Marketing)
• Able to come up to speed quickly on program-specific content to effectively support the team.
• Has a growth and solution-oriented mindset.
• Challenge (diplomatically) unreasonable requests or changes that are likely to impact team morale or performance AND lead in developing workable alternatives.
• Assist/Lead in efforts to manage team morale, including: ice-breakers, words of positive encouragement, and recognizing team/team-members achievements and milestones


The target hiring compensation range for this role is $43.00 to $48.00/hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match.


Client Description

Working with AQUENT provides you access to some pretty awesome benefits and employee perks:

  • Aquent Talent:
  • Subsidized Health, Vision and Dental Benefits, and Access to Fidelity 401(k) with Matching!
  • Resume / Portfolio Review + Interview Prep. You’ll be set-up for success!
  • Free Continued Learning: