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CX Content Writer

Boston - Remote


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Aquent Studios is looking for experienced CX Content Writer to join our client’s LifeScience/Pharma Consumer Experience team. 

As a UX Writer, you will define the voice and tone of our client’s digital products, making sure that our interfaces are easy to navigate and consistent across our sites, apps, and solutions. The UX Writer will work collaboratively with a team of designers, researchers, strategists, product managers, internal stakeholders, and Agile development teams to deliver compelling, on-brand content solutions that delights users and meets business objectives. 

As a member of the Global Consumer Experience team, you will lead projects across the entire product lifecycle and multiple product launches in systemic manner with efficient design ops. Your focus will be on our internal and external digital solutions, including labels, navigational elements, interface language, accessibility content, tutorials, detailed UX guidelines around design standards, component behaviors, and editorial advice. Together with our cross-functional partners, you will help set the vision for the user experience and create content that’s conversational, human-first, and accessible. 

  • Plan and write clear, concise, and on-brand copy with the aim of improving the user interface
  • Create intuitive copy that helps users navigate with ease through digital products, including menus, definitions, buttons, labels, chatbots, and error messages
  • Become an expert on our digital products, distilling complex ideas down into language that’s approachable by users
  • Ask the right questions of product owners to clarify processes and communicate them back to users in language they understand
  • Collaborate with designers, product owners, and senior leaders to produce meaningful content 
  • Provide product copy and functionality notes for wireframes with UX designers
  • Review completed copy and contextual information in mock-ups with UI designers
  • Proofread and edit content for accuracy, grammar, and style
  • Drive consensus across teams and advocate for solutions that balance the needs our designers and other business stakeholders with our business goals
  • Be the first point of contact for any inconsistencies or improvement ideas for copy



  • Develop a content strategy to govern content creation and ensure alignment across all Sanofi’s digital solutions
  • Establish and maintain a consistent, on-brand tone of voice and its guidelines for all digital solutions
  • Offer a content strategy perspective throughout the product development process and influence strategic decisions across and within products to improve the overall experience and ensure consistency across platforms
  • Create and maintain a comprehensive library of reference guidelines, tools, best practices, standards, and workflows
  • Implement style guides and shared language
  • Champion content strategy standards across the teams you support
  • Partner with designers and researchers to collect user feedback and conduct tests to optimize product content
  • Use data and analytics to find opportunities for improving the customer experience
  • Develop and follow a test, learn, and optimize approach to content development 
  • Willing to jump into different roles, outside of your job description, with an eye to the future of digital content design



  • 10+ years of UX writing and content strategy experience with digital solutions and brands
  • Experience in Pharma/Life Sciences or Healthcare required
  • Excellent written and verbal communication skills
  • Experience working on digital products, specifically websites, mobile apps, and cloud-based solutions
  • Experience writing content for multiple channels, including landing pages, emails, and short articles.
  • Experience with the pharma, life sciences, medical devices, or healthcare industry and content writing is a plus; or another industry that is complex, multi-channel, and regulated
  • Experience with modern design processes: design thinking, digital product development, Agile, Lean UX is a must
  • Familiarity with design and rapid prototyping tools: Figma, Miro, Adobe Creative Cloud apps
  • Experience with maintaining an online documentation repository using either a content management system (CMS) or a static web site is a must
  • Adept at using language that is compelling, concise, and friendly to simplify complex interactions and guide a user through a device agnostic digital experience
  • Proven ability to collaborate with designers, engineers, and other stakeholders to create effective user experiences
  • Comfort with presenting your work to all levels from working team to management and explaining your thinking
  • Able to defend your content decisions with executives and legal, and can negotiate edits with diplomacy and an open mind
  • Can build credibility and trust with peers and executives, and enjoys working in a complex organization with multiple decision-makers
  • Able to work independently in a fast-paced environment 
  • Able to manage and prioritize multiple projects simultaneously to meet deadlines
  • Bachelor’s degree in English, Communications, Journalism, or a related field; or equivalent work experience
  • Portfolio of writing samples


Desired traits 

  • High attention to detail
  • Passion for user-centered product experiences
  • Organized self-starter 
  • Resourceful 
  • Flexible
  • Can-do positive attitude with entrepreneur spirit

Client Description

Aquent Studios is a global creative studio that delivers scale, speed and efficiency to the world’s most recognized brands.  We create the work that matters the most to them—work that has a real impact on their business. As an Aquent Studio team member, you’ll have the opportunity to engage with the largest and most influential companies in the world, solving design challenges and extending their brands across tactic types and platforms, including digital design, UI/UX, video, motion, content, print design, web development, and more. If you want to do work that matters in a collaborative setting that values ingenuity and personal growth, you have found the right place!