Digital Product / Service Designer

Overview

Our major energy client in Houston is looking for an experienced Digital Product / Service Designer to join our UX Strategy Team.  This is a key role within their Digital & Integration commercial software organization, working alongside domain leaders, product managers, subject matter experts, designers, software architects and developers helping to define, design and develop experiences that meet real human needs. 

This role will be focused on designing end-to-end experiences that potentially span multiple touchpoints and channels, with the goal of creating a seamless and cohesive experience for users. They will take a holistic approach to designing services, considering every aspect of the user journey and working at a strategic level to align business goals with user needs. Digital Product / Service Designers work closely with stakeholders from various departments to identify pain points and opportunities for improvement, and they use a variety of tools and techniques to map out user journeys and design engaging experiences. 

However, as an Digital Product / Service Designer your main focus will be to work at a strategic level to understand our user’s needs and develop & communicate initiatives that help influence the overall business strategy. Helping to translate these strategies into UX Outcomes, and iterate on how best to achieve these outcomes through solution concepts and workflows, then work with the UX Studio Leads and product teams to bring them to life. 

This could be the job for you if: 

• You are a seasoned Digital Product or Service Designer (minimum of 5 years) – this role isn’t a good fit for someone just out of school or in the process of transitioning into design 
• You have a passion for designing well-crafted user experiences and delivering value 
• You enjoy solving problems and taking on new challenges, using a mix of creative and analytical methods 
• You are a strong collaborator with a sense of responsibility for the team’s collective success 
• You think on your feet, like to learn, and can learn quickly 

You’re good at: 

• Effectively communicating & collaborating with Senior Leadership in an enterprise organization.
• Leading and contributing to the design of complex projects through from Discovery to Delivery, including everything in between & beyond (Evolution) 
• Leading & participating in research to help generate understanding and empathy for your users and their needs 
• Gathering and reviewing requirements from client stakeholders and subject matter experts, and exploring how these can be translated into compelling experience concepts 
• Planning and facilitating workshops to help you, your team, and customers discover needs, set project direction, and ideate solutions 
• Crafting experiences that go beyond good design into delighting users 
• Communicating your designs to team members and stakeholders, not only through sketches, wireframes and mockups, but also verbally and in workshops 
• Testing designs with users 
• Helping non-UX professionals to understand the value of UX and adopt UX practices – we believe the experience is a shared responsibility and want to take the whole team on the journey 
• Drawing upon existing design standards and pattern libraries, as well as identifying opportunities to expand them where necessary 
• Thinking about human-centered content and it’s structure, and how best to expose only what is necessary to the end user through simple UI and Interaction 

Bonus points: 

In addition to the above, these skills could set you apart from the pack! 

• Hands-on experience working in an Enterprise environment – in particular more complex fields such as healthcare, finance, or energy 
• Data visualization 
• Setting UX Metrics in beta product environments (i.e. where there is minimal data) 

To enable us to consider you for this role you must be able to send us a portfolio or narrated selection of work examples. We very much want to be able to see how you consider, approach and resolve real-world UX challenges. Things we would like to see include examples of wireframes, prototypes, user journeys/experience maps, personas, usability test plans and reports, end product designs etc.