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Communications Program Manager



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Develop, maintain, and manage program requirements, plans, timeline, issues, risks and challenges. Support Managers to drive a program or projects. Work closely with program/process owners, stakeholders and business partners to identify business change and drive the consensus necessary to adopt a manageable change strategy. Manage programs and projects involving multiple parties/organizations with conflicting agendas and business priorities. Lead cross-organization project teams towards targeted and scheduled outcomes. Engage with program/process owners, stakeholders and business partners as necessary to communicate project objectives, strategy, tactics, and ongoing progress.

Project management activities around the enterprise customer experience for Microsoft Security Customer Connection Team:
• Setting up communities, including creating back-end forms and workflows needed to orchestrate various customer connection activities
• Project management of Microsoft Community Programs, including Customer Connection Programs, MVP programs, MFUG and CDAC
• Act as the initial point of contact for customer queries for community programs
• Setting up and driving community calls and webinars – includes setting up the event, creating invites, content reviews, and post-call reporting and analytics
• Monitoring and tracking customer activities in the community Teams sites, to ensure customers receive responses from Microsoft in a timely fashion, and that activities are recorded for the purpose of badging
• Monthly and ad-hoc status reporting for community programs to key internal stakeholders
• Run Private Previews and other early-stage co-development activities within the programs
• Provide reporting and develop specs for PowerBI dashboard for various program components, including Azure DevOps engagements and TAP Validation tool feedback
• Develop a comprehensive playbook of operational processes used within the community programs
• Event planning and execution

Client Description

Our client is a large technology company based in Redmond, Washington with a mission to empower every person and every organization on the planet to achieve more. They develop computer software, consumer electronics, personal computers, and related services. This company enables digital transformation for the era of an intelligent cloud and an intelligent edge.

Working here, you will be part of a company that values:

  • Innovation
  • Diversity and inclusion
  • Corporate social responsibility
  • AI
  • Trustworthy computing

Why work with AQUENT? Check out our awesome benefits:

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.