Usability Researcher

Overview

Description:

This role is for a usability researcher who will support foundational/generative research and evaluative usability testing. This position will work directly with one of three UX Design Researchers. 

Responsibilities:

• Conduct B2B UX research on one or all of the following types of audiences – individual employees, People leaders (execs, senior leaders, managers), IT Admins/Managers, and HR / Data analysts.
• Work directly with Design and Product Management partners on key priority design projects from early-stage foundational user research to iterative design evaluations.
• Perform ongoing UX Health studies to evaluate if design-built experiences are at the appropriate level for release to engineering.
• Devise and evaluate methods and procedures for collecting data, such as moderated and unmoderated interviews, group discussions, and surveys.
• Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers and stakeholders
• Work priorities aligned to guidance from Principal Design Researcher and Principal UXR Manager.

Education/Experience:

• 5-7 years of hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting
• An advanced degree in HCI (human-computer interaction), market research, human factors, psychology, or a related field with a strong emphasis on research techniques and understanding humans / designing technology to meet their needs, or a BA/BS in one of these fields with significant industry experience
• Qualitative early stage foundational research experience to understand and build out user role needs, jobs to be done, and challenges.
• Qualitative evaluative research experience and UX Health research (e.g. Heuristic Reviews, Experience Reviews, iterative Usability testing)
• Business To Business research experience is a key requirement in this role
• You are eager to learn and understand about user audiences, their behaviors, context(s) and motivations – across all phases of the customer lifecycle and user journey
• Can demonstrate strong empathy for these users while balancing the vision and constraints of stakeholders
• Experience working in a fast-paced technology environment that requires independent time management, task prioritization, and flexibility
• Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner
• Verbal and written communication skills and good interpersonal partnering skills.
• Experience building strong collaborative relationships with peers and stakeholders

The target hiring compensation range for this role is the equivalent of $58.16 – $64.63 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.  Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match.