Gaming Support Project Coordinator

Overview

Our technology client is looking for a Project Coordinator to join their Halo Gaming team to plan and oversee a variety of operational activities. The ideal candidate has a passion for details and is diligent about follow through. They thrive in a process-based business environment and care about doing work that contribute to a world class customer experience for or players. An understanding of Halo Games is a must, willingness to learn and play regularly is a requirement as part of our team.

Responsibilities

• Manage Support Confluence and SharePoint sites, with a focus on accuracy in content and consistency in branding/look feel
• Own and maintain team process documentation and infrastructure, including OneNote, SharePoint and other internal tools
• Organize and drive tasks assigned by team members
• Partner with other teams for various support projects and activities
• Collaborate closely with support leads to draft and prepare communications and reports
• Provide assistance to Service Delivery team, supporting agent audits and process adherence and assisting with documentation
• Experience with Zendesk

Minimum Qualifications & Skills

• Proven success as a project manager or coordinator
• Strong skills with Office 365: PowerPoint, Outlook, Word, Excel, Teams
• History of executing on tasks while managing and building relationships
• Ability to commit to accuracy and integrity on tasks small and large
• Data/reporting experience
• Strong written and verbal communication skills, experience writing work communications and/or content (samples required)
• A passion for gaming, Xbox, and Halo and willingness to take part in required play and testing

Desirable Skills

• Experience with SharePoint, Confluence, and Zendesk
• Background in gaming or previous studio experience
• Bachelor’s degree, Associates degree or PMP

The target hiring compensation range for this role is the equivalent of $30.34 – $34.16 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match.