Customer Support Program Manager

Overview

Our technology client is looking for a Customer Success Program Manager to join their team.

Job Responsibilities:

• Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.
• Present and explain proposals, reports and findings to clients.
• Recruit employees, assign, direct, and evaluate their work, and oversee the development and maintenance of staff competence.
• Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects.

Skills:

• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Basic ability to work independently and manage one’s time.
• Basic knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
• Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Basic knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.

Education/Experience:

• Bachelor’s degree in business administration or a related field.
• PMI or PMP certification preferred.
• 3-5 years experience required.

The target hiring compensation range for this role is the equivalent of $49.34 – $55.16 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match.