Digital Content Coordinator (Social Media)

Overview

Job Description:

Our client is seeking a highly organized, Digital Content Coordinator specializing in social media practice. This person will have demonstrated attention to detail and the ability to work independently on assigned tasks with direction and sign-off of team leader. Knowledge of current social media platforms and trends and a demonstrated skill or interest in working with a team on content ideas and implementation is essential. Other important competencies are being detail oriented and the ability to learn procedures, platforms, and tools quickly and comprehensively.

• This position is 3 days a week (Tuesday-Thursday) with at least 1x a week, Thursday being onsite
• Candidates will submit three examples of social media content they believe are good representations of where our channels should go, with a short one-line explanation for each as to why they chose these examples

Responsibilities include but are not limited to:

Content: Assisting with concepting and creating social media content.

Scheduling: Batch scheduling social media posts across platforms using our social media management tool, and creating links using our UTM tool. Assistance with pre-scheduling work including team content calendar organization & hygiene, and securing timely approvals.

Sprinklr: Regularly adjusting automated listening features to volume and topic needs for team leadership and other stakeholders. Assistance with pulling screenshots examples, and quantifying for topic volume and trending topic reports.

Monitoring and Community Management: Daily monitoring of all channels for any threat comments or comment volumes; alerting social team leader about topic and assisting with follow-ups. Identifying opportunities to positively engage with our customers, elected officials, and with peer accounts, including opportunities to become involved in trending and cultural conversations and trends, as well as identifying non-customer service customer questions that require a response and escalating to social team.

Storm Coverage: Reach a level of competency to be able to independently cover storm shifts as part of our 24hr team, 12hr shift rotation during storm events. This includes storm specific monitoring, recapping to stakeholders at set times, ad hoc posting on social, and other storm related coverage items as needed.

Project Management Assistance: Follow-up’s with internal / external stakeholders, about deliverables status. Distributing team’s toolkits, trainings, and forms as needed and as directed by social team members. Coordinating approval of paid social media creative content to ensure integrated approach.